Education

Experience

Skills

Equipment

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Experience

Marketing Assistant/Intern (8/13/2008 - present)
 Apogee Dental (Sioux City, IA)

  • Creating documents from direction

  • Duplicating and designing publications

  • Product and marketing assistance

  • Designing graphs to track progress and problematic areas

  • Creating spreadsheets to keep track of daily, monthly, and year to date data

Internship (5/2008 – present)
Siouxland Dental Health (Sioux City, IA)

  • Code dental procedures. 

  • Scan HIPAA documents into patient accounts.

  • Create spreadsheets and newspaper articles for printing.

  • Developed a syllabus and trained office personnel for Microsoft Excel 2007, PowerPoint 2007, and Word 2007. 

  • Dr. Meis has an additional company, Apogee Dental Network, and my suggestion was “Going Green”, by using a software program in the form of a CD, to send to his clients instead of printing off numerous sheets of paper, which would also in turn cut costs.

  • Developed the software installation program, the look, layout, and content for this software.

  • Dr. Meis wanted to place my training syllabus on this program to send to his clients. To solve this issue, a digital training video was created to assist his clients in learning the new software programs from Microsoft.

  • Employed as an independent consultant.

Independent Consultant (3/2007 – 8/2007)
Quality 3 (Pensacola, FL)

  • Download calls from an online database.

  • Listen carefully and evaluate the call.

  • Complete an audit form and submit it for the company to log and track trends of problem areas.

Assisted Living Associate (11/1999 – 5/2001) Approx.
Mid-Step Services (4303 Stone Ave., Sioux City, IA)

  • Caring for individuals who are mentally or physically disabled.

  • Reporting physical changes or conditions of residents to nursing staff and supervisors.

Executive Response Customer Service (1/1993 – 5/1994) Approx.
Gateway (610 Gateway Drive, North Sioux City, SD)

  • Receiving escalated calls directed to the president of the company.

  • Defuse and correct any and all problems for the customers.

  • Filing.

  • Noting accounts.

  • Creating and maintaining database used for the these escalated calls.

  • Worked with International department handling all correspondence.

  • Created form letters to assist customers.

Customer Service Representative (11/1991 – 1/1993) Approx.
MCI (Sergeant Bluff, IA)

  • Receiving calls around the United States from customers or non-customers. 

  • Selling individuals on calling plans.

  • Helping resolve issues with long distance phone bills and providing great customer service. 

  • Made the President’s Club for MCI.